Top 20 Customer Experience Experts in the US in 2025
Customer experience (CX) is now a pivotal differentiator in today’s competitive market. These top 20 US experts are transforming how businesses connect with customers, leveraging technology, and championing customer-centric strategies across industries.
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Here’s the list of the Top 20 Customer Experience Experts in the US in 2025:
20. Dan Gingiss
Dan Gingiss is a Customer Experience Expert and Keynote Speaker with a focus on transforming everyday interactions into remarkable experiences. He leverages his extensive background in marketing and customer experience from leading brands like Discover and McDonald's to provide actionable insights for businesses. As a two-time author and podcaster, he emphasizes the importance of employee experience in delivering exceptional customer service. His engaging content often highlights practical strategies for enhancing customer loyalty and satisfaction.
Favikon Authority Score: 5 694 pts
19. Bruce Temkin
Bruce Temkin is a renowned experience management leader, founder of Temkin Group, and head of the Qualtrics XM Institute. A sought-after speaker, advisor, and co-founder of CXPA, he helps organizations design human-centric CX, EX, and XM at scale. He publishes on Substack as Human Experience Catalyst and continues to shape global CX standards through thoughtful, research-driven leadership. His posts often combine practical insights on leadership and experience management with personal reflections on empathy, culture, and society.
Favikon Authority Score: 5 743 pts
18. Daniel Zarick
Daniel Zarick is the CEO of Arrows, a company focused on enhancing customer onboarding and success through integration with HubSpot. He shares insights on customer happiness, startup challenges, and the importance of aligning sales and customer success. His posts reflect a commitment to building a strong company culture and a focus on long-term growth strategies. Daniel engages with a professional audience interested in B2B SaaS, customer success, and startup dynamics, often sharing personal milestones alongside business updates.
Favikon Authority Score: 5 797 pts
17. Jeannie Walters, CCXP, CSP
Jeannie Walters is a recognized expert in customer experience (CX) strategy, serving as the CEO of Experience Investigators. With over 20 years of experience, she focuses on helping organizations enhance customer interactions through proactive strategies. Jeannie is a keynote speaker, podcaster, and trainer, advocating for a customer-centric culture. Her insights are featured in major publications, and she has collaborated with Fortune 500 companies. Jeannie emphasizes the importance of leadership in driving meaningful CX improvements.
Favikon Authority Score: 5 936 pts
16. Annette Franz, CCXP,
Annette Franz, CCXP, is a seasoned expert in customer experience and organizational culture with over 30 years of experience. As the CEO of CX Journey Inc., she focuses on enhancing employee and customer experiences through coaching, keynote speaking, and consulting. Annette is a published author, recognized thought leader, and mentor, contributing to various platforms, including Forbes and CMSWire. Her work emphasizes the importance of customer-centric strategies and leadership in building successful organizations.
Favikon Authority Score: 5 939 pts
15. Nate Brown
Nate Brown is a customer experience (CX) expert and speaker, currently serving as the Head of Education and Enablement for Metric Sherpa and co-founder of CX Accelerator. He specializes in enhancing customer journeys and employee engagement, with a focus on practical tools and resources for CX professionals. His social media presence highlights his passion for leadership, servant leadership principles, and the importance of fostering positive workplace cultures. He actively engages with the CX community through events and consulting projects.
Favikon Authority Score: 6 023 pts
14. Blake Morgan
Blake Morgan is a renowned customer experience futurist and keynote speaker, recognized as 'The Queen of CX' by Meta. She is the author of three business books, including 'The 8 Laws of Customer-Focused Leadership,' and hosts 'The Modern Customer Podcast.' Her expertise lies in customer engagement, digital transformation, and leadership strategies that prioritize customer experience. Blake actively shares insights on social media, focusing on trends in customer service, employee experience, and the impact of AI on business.
Favikon Authority Score: 6 141 pts
13. Jan Young, MBA, CSPO, CSM
Jan Young is a prominent figure in Customer Success, specializing in helping leaders transition to executive roles. As the Founder and Chief Customer Officer of JanYoungCX, she focuses on Customer-Led Growth and Go-To-Market strategies. Recognized as a Top 25 CS Influencer, she offers coaching, courses, and community support to empower CS professionals. Jan actively engages in discussions about AI's impact on business and the evolving landscape of Customer Success, emphasizing the importance of aligning customer success with business objectives.
Favikon Authority Score: 6 246 pts
12. Bill Staikos
Bill Staikos is a LinkedIn Top Voice with over 20 years of experience in customer experience (CX) and employee experience (EX). He specializes in leveraging AI and analytics to drive business outcomes, improve company culture, and enhance customer interactions. As the founder and host of the 'Be Customer Led' podcast, he shares insights on CX trends and best practices. Bill's content focuses on actionable strategies for integrating AI into CX, emphasizing the importance of employee engagement and innovative feedback mechanisms.
Favikon Authority Score: 6 307 pts
11. Peter Fader
Peter Fader is a marketing professor at Wharton, co-founder of Theta and Incompass Labs, and author of 'The Customer-Base Audit'. His expertise lies in analyzing behavioral data to forecast customer purchasing activities across various industries. He emphasizes the importance of customer relationship management and lifetime value in marketing. Fader has been recognized as a marketing technology trailblazer and actively engages with students and alumni, sharing insights through talks, podcasts, and social media.
Favikon Authority Score: 6 589 pts
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10. Jay Baer
Jay Baer is a renowned customer experience expert, author, and keynote speaker with a focus on business growth and marketing strategies. He has authored seven best-selling books and has consulted for over 700 brands, including major corporations like Nike and IBM. As a tequila educator, he also hosts 'The Spirit Guides' podcast, blending his passion for spirits with business insights. His content emphasizes the importance of speed and responsiveness in customer service, making him a sought-after speaker in the industry.
Favikon Authority Score: 6 658 pts
9. Jeff Toister
Jeff Toister, known as The Service Culture Guide, specializes in enhancing customer service through engaging keynotes, training, and books. With a focus on building customer-centric teams, he has authored four books, including 'The Service Culture Handbook.' His interactive presentations and video-based training courses on LinkedIn Learning have reached millions, emphasizing the importance of leadership in fostering a positive service culture. Jeff also shares insights on customer service challenges and solutions through his social media posts.
Favikon Authority Score: 6 665 pts
8. Maranda Dziekonski
Maranda Dziekonski is a seasoned Customer Success Executive with over 20 years of experience in building and scaling teams in early and mid-stage startups. She has held leadership roles at notable companies like Lending Club and HelloSign, and is recognized as a Top 25 Customer Success Influencer. Her expertise lies in customer success, support, and operations, with a focus on enhancing customer experiences and driving enterprise value. Maranda actively shares insights on leadership, career growth, and the importance of community support.
Favikon Authority Score: 6 901 pts
7. Eli Weiss
Eli Weiss is the VP of Retention Advocacy at Yotpo, specializing in customer retention and experience in e-commerce. With a decade of experience, he has worked with notable brands like Jones Road Beauty and OLIPOP, focusing on enhancing customer strategies. His social media presence includes insights on e-commerce trends, personal reflections on work-life balance, and engagement with the tech community. He actively shares updates on industry developments and personal milestones, fostering a connection with his audience.
Favikon Authority Score: 7 004 pts
6. Shep Hyken
Shep Hyken is a renowned customer service and experience expert, keynote speaker, and New York Times bestselling author. He focuses on helping companies enhance customer service experiences and build loyalty. With a wealth of knowledge, he has authored multiple books and created training programs aimed at fostering a customer-centric culture. His insights are widely recognized, making him a leading authority in the field of customer service.
Favikon Authority Score: 7 107 pts
5. Myra Golden
Myra Golden is a Customer Service Confidence Coach specializing in de-escalation techniques and communication strategies. She has designed training programs for major brands like Coca-Cola and Walmart, and her courses have reached over a million learners. Myra's content focuses on empowering customer service professionals with psychological insights to handle difficult interactions effectively. She shares practical tips through videos and social media, emphasizing empathy and emotional intelligence in customer relations.
Favikon Authority Score: 7 263 pts
4. Christina Garnett
Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.
Favikon Authority Score: 7 523 pts
3. Kristi Faltorusso
Kristi Faltorusso is a Customer Success leader and CCO at ClientSuccess, dedicated to empowering women in leadership through her podcast 'She's So Suite'. With over 13 years in Customer Success and SaaS, she shares practical insights and resources for CS professionals. Kristi emphasizes the importance of community, mentorship, and personal growth, advocating for women to support each other in their careers. She actively engages in discussions about customer experience, retention strategies, and the evolving role of Customer Success in organizations.
Favikon Authority Score: 7 675 pts
2. Dennis Wakabayashi
Dennis Wakabayashi is a prominent figure in customer experience (CX), known as the Global Voice of CX. He engages a community of over 500,000 professionals through insightful discussions on the intersection of technology and human connection in CX. His content emphasizes authenticity, innovation, and the importance of understanding customer needs beyond metrics. With a focus on AI and human-centered strategies, he aims to redefine CX as a core business strategy rather than a mere department.
Favikon Authority Score: 8 123 pts
1. Nick Mehta
Nick Mehta is the CEO of Gainsight, focusing on customer success in the SaaS industry. His social media presence emphasizes personal growth, resilience, and the importance of human connection in business. He shares insights on leadership, mental health, and the evolving landscape of customer success, often referencing pop culture, particularly Taylor Swift and Bruce Springsteen. His posts reflect a blend of professional expertise and personal experiences, fostering a relatable and authentic connection with his audience.
Favikon Authority Score: 8 132 pts
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